Last updated: 18 May 2026

Overview

This website is operated by YVONNÊ actives (“YVONNÊ actives”, “we”, “us”, “our”), registered in the Netherlands.

YVONNÊ actives provides this website, including all information, tools and services available from it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, conditions and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers and customers.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any of our services.

Any new features or tools added to the current store shall also be subject to these Terms. The most current version is always available on this page. We may update these Terms from time to time by posting changes to our website. For material changes, we will provide reasonable notice where appropriate. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Nothing in these Terms limits the statutory rights you have as a consumer under Dutch and EU law, including the rights granted under Books 6 and 7 of the Dutch Civil Code (Burgerlijk Wetboek) and EU consumer protection legislation. Where any provision of these Terms conflicts with mandatory consumer protection law, the statutory provision prevails.

Section 1 – Online Store Terms

By agreeing to these Terms, you represent that you are at least 18 years old, or that a parent or legal guardian who is at least 18 has consented to your use of this site and accepts these Terms on your behalf.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any applicable laws (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

A material breach of these Terms may result in termination of your access to our Services, in accordance with Section 19.

Section 2 – General Conditions

We may refuse service where we have a legitimate reason to do so, including but not limited to suspected fraud, breach of these Terms, or where required by law. Any refusal will be applied in a non-discriminatory manner.

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch data protection law, and apply appropriate technical and organisational security measures, as described in our Privacy Policy. Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell or commercially exploit any portion of the Service, or access to the Service, without our express written permission.

The headings used in this agreement are included for convenience only and do not affect interpretation.

Section 3 – Accuracy, Completeness and Timeliness of Information

We aim to keep information on this site accurate and up to date, but we do not warrant that all material is current or free of errors. The material on this site is provided for general information only and should not be relied upon as the sole basis for decisions without consulting more authoritative sources. Any reliance on the material on this site is at your own risk, subject to your statutory rights.

This site may contain historical information, which is provided for reference only. We may modify the contents of this site at any time but are under no obligation to update any information on our site.

Section 4 – Modifications to the Service and Prices

Prices for our products may change from time to time. The price applicable to your order is the price displayed at the time of order confirmation; we will not retroactively change the price of an order you have already confirmed and paid for.

We may modify, suspend or discontinue any part of the Service. Where this affects an order you have already placed, we will notify you and offer a full refund of any sums paid for products we are unable to deliver.

Section 5 – Products

Certain products may be available exclusively online. These products may have limited quantities and are subject to return or exchange in accordance with our Returns Policy and your statutory rights (see Section 6).

We make every reasonable effort to display the colours and images of our products accurately. We cannot guarantee that your device’s display of any colour will be exactly accurate.

We may limit the sales of our products to any person, geographic region or jurisdiction, and may limit the quantities of any products offered, where there is a legitimate reason (such as stock availability, suspected reseller activity, or legal restrictions).

Products are subject to the statutory conformity guarantee under Dutch law (Article 7:17 BW): the product must correspond to what you can reasonably expect from it given its description, price and our communications. Your statutory remedies under Article 7:21 BW (repair, replacement, price reduction, or rescission) remain fully available.

Reservation of ownership. Ownership of the products transfers to you only upon full payment of the purchase price. Until then, the products remain our property.

Section 6 – Right of Withdrawal and Returns (EU Consumers)

6.1 Right of withdrawal

As a consumer resident in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason, in accordance with the EU Consumer Rights Directive and Articles 6:230o et seq. of the Dutch Civil Code.

To exercise the right of withdrawal, you must inform us at info@yvonneactives.com of your decision to withdraw before the 14-day period has expired. You may use the model withdrawal form, but this is not obligatory.

6.2 Reimbursement

If you withdraw, we will reimburse all payments received from you, including standard delivery costs, no later than 14 days after we receive the returned product or proof that you have sent it back, whichever is earlier. Reimbursement will be made using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise.

6.3 Return obligations

You must return the goods to us without undue delay and in any event not later than 14 days from the day on which you communicated your withdrawal. You bear the direct cost of returning the goods. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods (i.e. handling beyond what would be permitted in a physical store).

6.4 Exceptions to the right of withdrawal

In accordance with Article 6:230p BW, the right of withdrawal does not apply to:

• Sealed goods which are not suitable for return for reasons of health protection or hygiene, if unsealed after delivery. This includes, where applicable, sports bras, underwear-style garments, and any items delivered with a hygiene seal. Once the hygiene seal is broken, the right of withdrawal is forfeited for that item.
• Goods made to your specifications or clearly personalised.
• Sealed goods that have been used or worn beyond what is necessary to assess fit.

6.5 Full details

For full details, including the model withdrawal form and return address, please review our Returns Policy.

Section 7 – Delivery

Unless otherwise agreed in writing, we will deliver products without undue delay and in any event within 30 days of the conclusion of the contract. Where we are unable to deliver within this period, you may grant us an additional reasonable period; if we still fail to deliver, you are entitled to terminate the contract and receive a full refund.

Risk of loss or damage to the products passes to you upon delivery to you or to a third party designated by you (other than the carrier).

Section 8 – Accuracy of Billing and Account Information

We may refuse or cancel any order where we have a legitimate reason (including suspected fraud, payment failure, stock unavailability, pricing errors per Section 13, or suspected reseller activity). We may limit quantities purchased per person, per household or per order on the same basis. If we change or cancel an order, we will notify you using the contact details you provided and refund any sums already paid.

You agree to provide current, complete and accurate purchase and account information. You agree to promptly update your account information so that we can complete your transactions and contact you as needed.

Section 9 – Optional Tools

We may provide access to third-party tools over which we have no control.

You acknowledge that we provide access to such tools “as is” and “as available” without warranties of any kind, save for any liability that cannot be excluded under Dutch law. We are not responsible for your use of optional third-party tools; you should familiarise yourself with the terms of the relevant third-party providers.

We may offer new services or features through the website in future. Such new features shall also be subject to these Terms.

Section 10 – Third-Party Links

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for the content or accuracy of third-party materials. We are not liable for any harm or damages related to the purchase or use of goods, services or content from third-party websites, save for any liability that cannot be excluded under Dutch law. Please review carefully the third party’s policies before engaging in any transaction with them.

Section 11 – User Comments, Feedback and Other Submissions

If you send us creative ideas, suggestions, proposals, plans, reviews or other materials, whether at our request or otherwise (collectively, “comments”), you grant us a non-exclusive, royalty-free, worldwide licence to use, edit, copy, publish, distribute and translate those comments in connection with our business. We are under no obligation to maintain comments in confidence, to pay compensation, or to respond.

We may, but have no obligation to, monitor, edit or remove content that is unlawful, offensive, defamatory, obscene or that violates intellectual property rights or these Terms.

You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make.

Section 12 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which describes how we collect, use and protect your personal data in accordance with the GDPR and Dutch data protection law (UAVG).

Section 13 – Errors, Inaccuracies and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We may correct any errors and update or cancel orders where information is inaccurate, even after you have submitted your order. In the case of a manifest pricing error (for example, a product mistakenly listed at a fraction of its normal price), we reserve the right to cancel the order and refund you in full. Where you have already paid for an order we cancel, we will refund you in full within 14 days.

Section 14 – Prohibited Uses

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any applicable regulations, rules or laws; (d) to infringe our intellectual property rights or those of others; (e) to harass, abuse, harm, defame or discriminate against any person; (f) to submit false or misleading information; (g) to upload or transmit viruses or other malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, scrape or otherwise abuse the site; (j) for any obscene purpose; or (k) to interfere with or circumvent the security features of the Service. We may terminate your use of the Service for violating any of the prohibited uses.

Section 15 – Disclaimer of Warranties; Limitation of Liability

15.1 No exclusion of mandatory liability

Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; intentional misconduct or gross negligence (opzet of bewuste roekeloosheid); breach of the statutory conformity guarantee under Article 7:17 BW; or any other liability that cannot be limited or excluded under Dutch law. Your statutory rights as a consumer are not affected by these Terms.

15.2 As-is basis

Subject to clause 15.1, we do not warrant that your use of our Service will be uninterrupted, timely, secure or error-free, nor that the results obtained from the Service will be accurate or reliable. The Service is provided “as is” and “as available” save as expressly stated by us or required by law.

15.3 Cap on liability

Subject to clause 15.1, our total aggregate liability to you arising out of or in connection with any single order or contract (whether in contract, tort, including negligence, breach of statutory duty or otherwise) shall not exceed the greater of (a) the total amount paid by you for the products giving rise to the claim, or (b) €500.

15.4 Excluded losses

Subject to clause 15.1, we shall not be liable for any indirect, incidental or consequential losses, including without limitation lost profits, lost revenue, lost savings, loss of data or business interruption.

Section 16 – Indemnification

To the extent permitted by law, and subject to mandatory consumer protections, you agree to indemnify us against any claim or demand made by a third party arising out of your wilful or negligent breach of these Terms, your misuse of the Service, or your violation of any law or the rights of a third party. This clause does not apply to a consumer’s ordinary use of our products or website.

Section 17 – Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, civil unrest, government action, pandemic, epidemic, strikes or labour disputes (other than involving our own workforce), supplier failures, transport disruptions, internet or telecommunications failures, and cyber-attacks.

Where a force majeure event prevents us from delivering an order for more than 30 days, you may cancel the affected order and receive a full refund.

Section 18 – Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed from these Terms. This shall not affect the validity of any remaining provisions.

Section 19 – Termination

Obligations and liabilities incurred prior to the termination date shall survive termination of this agreement.

These Terms are effective until terminated by either you or us. You may terminate at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.

We may terminate this agreement and/or deny you access to our Services where you have materially breached these Terms, where we reasonably suspect such breach, or where required by law. Where reasonably possible we will give you prior notice and an opportunity to remedy the breach. You remain liable for all amounts due up to and including the date of termination.

Section 20 – Complaints Procedure

We aim to handle complaints fairly and promptly. If you have a complaint about our products or services, please email us at info@yvonneactives.com with a clear description of the issue and, where relevant, your order number.

We will confirm receipt of your complaint within 7 days and aim to provide a substantive response within 14 days of receipt. If we need more time to investigate, we will let you know and indicate when you can expect a full response.

If we are unable to resolve your complaint to your satisfaction, you may submit the dispute to the European Commission’s Online Dispute Resolution platform (see Section 22) or to the competent court.

Section 21 – Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Returns Policy and any other policies posted on this site, constitute the entire agreement between you and us regarding your use of the Service, and supersede any prior agreements or communications between you and us on the same subject.

Section 22 – Governing Law and Dispute Resolution

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Disputes arising in connection with these Terms shall be submitted to the competent court in the Netherlands, without prejudice to any mandatory consumer protection provisions that grant you the right to bring proceedings in the courts of the EU Member State in which you are domiciled, or to invoke the consumer protection law of that Member State.

The European Commission provides a platform for online dispute resolution (ODR), which you can access at: https://ec.europa.eu/consumers/odr. You may also contact us directly at info@yvonneactives.com to attempt to resolve any dispute amicably.

Section 23 – Changes to Terms of Service

You can review the most current version of the Terms at any time on this page.

We may update, change or replace any part of these Terms by posting updates to our website. For material changes affecting your rights or obligations, we will provide reasonable notice. Your continued use of the website or Service following the posting of any changes constitutes acceptance of those changes for future orders. Orders already confirmed are governed by the Terms in force at the time of order confirmation.

Section 24 – Contact Information

Questions about these Terms of Service should be sent to us at info@yvonneactives.com.